Frequently Asked Questions

 
 

How do I measure a strut?

Please see our document how to measure a gas strut for step by step instructions.

How do I take a strut off?

It depends on the end fittings on the gas strut.
If the end fitting has a metal band around the back of it, slip a flat blade screwdriver under it and lever it off.
If the end fitting has a wire clip that wraps around the neck of the end fitting, lever the wire clip out from around the neck with a small screwdriver to release it, then slide the clip out.

How do I put a strut back on?

If it has an end fitting with a metal band around the back of it, simply push it onto the ball and it will lock into place.
If the strut has an end fitting with a wire clip, leave the clip off the end fitting and place the strut onto the ball stud. Once the strut is fitted to its ball, slide the clip through both holes on the end fitting cup from the bottom, and wrap the clip around the socket. Make sure it locks into place around the neck of the end fitting.

How do I weigh a lid or window?

Open the lid or window to 90 degrees. Place one end of a stick or broom handle in the very centre of the lid and the other end on a pair of scales. If you’re weighing a window, put a plank of wood or something similar across the window so you can still weigh it in the very centre. DO NOT PUT A STICK OR BROOM HANDLE ON YOUR WINDOW GLASS.

Why can’t I push the strut in with my hands?

Your gas strut has been set to compress under a certain weight. Gas struts require certain pushing forces to compensate for the weight and leverage of what its being fitted to. Typically, anything above 150N (suitable for Fibreglass Canopy) begins to “feel” exceedingly hard. 99% of time, it is not seized.

How do I guess the pressure?

You can’t guess the pressure and there isn’t an average pressure either. Depending on the size of strut, it can have between 50N and 2100N so you will need to contact us and talk to one of our technicians to help determine the pressure your strut needs.

Why are the struts on my caravan bed not working properly after changing the bedding?

Gas struts are set to a certain pressure depending on the weight of each application. This means if you either remove bedding (take away weight) or put on bedding (add weight) your struts may need to be adjusted to suit the new weight of your bed. However, there is no need to panic, you can either bring your caravan in or we can send our mobile van to you to adjust the pressure of your struts and have them working properly in no time.

How do I adjust a strut?

You can’t. Gas struts are a high pressure sealed unit that is potentially lethal if tampered with. Please bring your gas strut into us so we can adjust the pressure for you using our specialised equipment.

Do the struts have gas in them when they’re on the shelf?

No, all our gas struts come to us with little to no pressure in them and we pressurise each one to suit the application they will be used for.

What’s the standard pressure to put in a strut?

There isn’t one. Gas struts can be set to a wide range of pressures and each application is different.
A 6mm shaft gas strut can have between 50N – 400N.
An 8mm shaft gas strut can have between 50N – 700N.
A 10mm shaft gas strut can have between 50N – 1200N.
A 14mm shaft gas strut can have between 50N – 2200N.

How do I compress a strut?

Typically you cannot. Struts should be fitted to and removed from their application fully open, with the strut in its full extended position. Certain designs (commonly Pop Top caravans) require a strut to be fitted compressed, in which case we have specialised equipment and training to do this safely.

Shipping Terms

$20 Flat rate nationwide. We will send order quickest method possible.

If products are in stock, the order will be dispatched within 2 business days or order being placed.

If any products are not in stock, we will contact customer and let them know. We can put whole order aside until all products are in stock and ready to send.

We do not send to overseas.

Refunds & Returns

All other products may be returned due to change of mind up to 14 days from receiving the products.

Products (excluding gas struts) that contain a manufacturer’s fault can be returned up to 6 months after purchase.

Products returned to us for a refund (other than for manufacturer’s fault) must not be marked or damaged in any way.

Billing Terms

Payment must be received by Struts-R-Us Gold Coast before an order will be filled. *
*Excluding trade customers.

Trade customers who have filled out and returned an account form and been granted an account have 30 days from the end of the month to pay the balance of their account.

Struts-R-Us Gold Coast has the right to charge the customer for any and all expenses arising from the collection of overdue payments.

Trade account customers may set up a payment plan if they cannot afford to pay their account in full. However, the account will be on hold until the balance is paid.

Payment methods we accept include Paypal, VISA, Mastercard, American Express and Direct Debit.

Warranty

Gas struts come with 3 years warranty and will be replaced at the cost of Struts-R-Us Gold Coast should they fail before 3 years.

Pressure adjustments are covered under the warranty. Postage is at the customer’s expense if the pressure adjustment is a result of incorrect information given to Struts-R-Us Gold Coast by the customer.

The warranty is void if the following occurs:

  • The silver sticker on the cylinder/body of the strut is removed.
  • Corrosive sprays/chemicals are used near/on the strut.
  • The shaft of the strut has been sanded, scratched, or painted.
  • Petroleum based products or lubricants are used on or around the strut.
  • Mechanical misuse that has resulted in bending of the strut.

Warranty against defects for goods:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty against defects when supplying services:

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Warranty against defects when supplying goods combined with services:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

 

If you have any questions we haven’t answered here please contact us via email or give us a call to talk to one of our friendly staff.

 

Top service, knowledgeable willing to help sort out what is correct for your application.

Brenton